How does the Settlement Process work?
See chart below:
How do I balance my machine?
In order to balance your machine, please obtain the following information before you attempt to balance:
- Number of bills you entered into the machine at the last fill
- Amount that has been deposited into the bank since last fill
- Amount of bills remaining in the machine (you can get this by pulling Cassette Total).
To balance machine:
Once you have this information, add the amount of money that has been deposited into your ATM
account to the amount of money remaining in your machine (including tested and rejected bills).
This number should equal your last fill amount. If it does not match, there are a few reasons this may happen:If the machine is short money:
- The machine may have money pending for deposit. This means that there may have been
transactions that occurred after the last deposit into your ATM Account. To find out if
this is the case, you can check the real-time transactions on your ATM Login.
- Confirm the amount of bills entered at last fill. You may do this by reviewing your receipts
from your last fill.
If the machine is over money:
If there was a malfunction at the machine during a transaction, the machine may be over. In this
scenario, the ATM charged the cardholder for the transaction and attempted withdraw, then deposited the money into your ATM account. If this happens the customer may dispute the transaction. If the transaction is disputed, we will contact you to get the information from the machine and to determine the reason for the malfunction.
Click here for an Excel spreadsheet that will
help you balance the ATM.